4- RIGHT OF WITHDRAWAL AND PRODUCT RETURN

The Buyer has the right to withdraw from the contract within 14 (fourteen) days from the date of receipt of the product, without providing any justification or incurring any penalties.

If the Buyer wishes to exercise their right of withdrawal, they must declare their withdrawal through the cancellation/return process on the website where the purchase was made within the withdrawal period. After a timely withdrawal declaration, the product will be collected by the Authorized Service designated by ORİX within 10 days. If the product is delivered via courier, the return process will also be carried out through couriers at the Buyer’s expense. If disassembly and packaging are required for the return shipment, the Buyer is responsible for these tasks. The Buyer is not liable for changes or damages caused by the proper use of the product in accordance with its operation, technical specifications, and usage instructions during the withdrawal period. The right of withdrawal cannot be exercised for products whose packaging, tape, seal, or protective elements have been opened after delivery, or for products unsuitable for return due to health and hygiene reasons.

Product Return Process-

For standard products:
You can return your product without any justification within 14 (fourteen) days from the delivery date. To make this request, send an email to info@orix.com.tr or contact our call center at 0224 715 45 33 before the period expires. After the 14-day withdrawal period, no arbitrary returns will be accepted for standard products.

For customized products:
The right of withdrawal cannot be exercised. However:
For customized products where the right of withdrawal cannot be used, ORİX reserves the right to accept returns, deducting 30% of the product price as a customization/dismantling fee at their discretion. This request is valid for 14 days following the delivery date.

For outlet and display products:
No returns or exchanges are accepted for outlet and display products.

For personalized or hygiene-related products:
Returns or exchanges are not accepted for mattresses, pillows, or quilts due to hygiene reasons.

Order Cancellation-

We begin preparing your product the same day or the following day to ensure delivery within the promised time. Therefore, if you wish to cancel, you can change or cancel your order free of charge within 3 business days of the order date by sending an email to info@orix.com.tr.

If the 3-day period has expired or the order has been prepared and shipped, the return process begins, and cancellations after the 3-day period will be evaluated as follows:
– For assembled or customized products, a 30% customization/dismantling fee will be deducted from the total amount.
– If the product is standard with no customization, it can be canceled free of charge.

Refund Process:

• For order cancellations, the refund process begins within 7 business days from the date of the request.
• For product returns, the refund process begins within 7 business days after the product is received by us.
• If the order was part of a campaign with a minimum spending limit, and the remaining order amount after the return does not meet the minimum, the campaign becomes invalid, and the refund is calculated accordingly.
• Refunds are made using the original payment method, except for cash payments, which are refunded via bank transfer/EFT to the account/IBAN provided by the customer.

Refunds for credit/debit card payments:

• We refund the total amount to the bank in one installment.
• If the purchase was made in installments, the bank refunds the amount in installments. The method of refund is between the bank and the customer, and ORİX is not responsible for this process.
• For installment purchases, after ORİX refunds the total amount to the bank, the bank refunds the installment amounts to the customer’s account in monthly installments. The refunded amount will appear as a credit each month, continuing until the total number of installments is refunded.

Refunds for bank transfer/EFT/cash payments:

• The refund is made to the bank account provided by the customer. If the payment was made via cash or bank transfer, please provide your account details by sending an email to info@orix.com.tr for us to process the refund.

Returns for orders with gift cards/discount coupons:

• No cash refunds are made for orders paid with gift cards. The refund is issued as a new gift card (valid only for corporate partnership cards).
• For customized products, a 30% customization/dismantling fee is deducted from the gift card value, and a new card is issued for the remaining balance.
• All gift cards/discount coupons, except corporate partnership cards, are single-use and cannot be reissued for personal reasons.